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LegalAidResearch.org
http://legalaidresearch.org/?p=4396

Research & Evidence for Civil Legal Aid

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Home / Publications / Civil Legal Aid Supports Federal Efforts to Help Protect Consumers

Civil Legal Aid Supports Federal Efforts to Help Protect Consumers

Access to Justice Initiative
U.S. Department of Justice
May 1, 2015

This U.S. Department of Justice case study summarizes the benefits of civil legal aid to protect consumers and the recent actions made by the federal government.


ABSTRACT

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A brief overview that emphasizes the current need to protect consumers in the United States and the various benefits that civil legal aid provides to combat this problem, including how legal aid helps:

• Assert consumer rights when businesses, lenders, or debt collectors have not followed the law.

• Create awareness through outreach by educating consumers about federal and state laws and how to spot and avoid abusive tactics.

• Provide debt collection information on their websites, linking to free legal hotlines for individuals to ask questions about their rights.

• Prevent unnecessary foreclosure or repossession by defending or asserting claims against brokers and lenders who violate laws, negotiating loan modifications to reduce debt and interest rates, and representing victims in civil proceedings.

• Identify predatory loans so that consumers can avoid improper or illegal lending terms and practices.

• Correct harm caused by identity theft or credit reporting errors by providing forms and letters to fix credit discrepancies and by aiding victims to report theft to the proper federal and local authorities.

• Report complaints about financial and other consumer harms to appropriate government entities.

Keywords: DOJ, Department of Justice, Access to Justice Initiative, Case Studies, Consumer, Debt, Credit, Loan, Lending



PUBLICATION DETAILS

Format: Research
Publication Type: Fact Sheet
Geographic coverage, US: NATIONAL
Topics: Benefits of Legal Aid: Other
Case type: Bankruptcy/Debtor Relief, Collection Practices/Creditor Harrassment, Collection/Repossession, Consumer/Finance, Contracts/Warranties, Predatory Lending (not mortgages), Unfair & Deceptive Sales
Practice Area: Consumer
How Provided: Legal Aid Attorneys, Pro Bono
Permalink URL of this page: http://legalaidresearch.org/?p=4396

LINKS TO RESOURCES

Civil Legal Aid Supports Federal Efforts to Help Protect Consumers
Collections: Misc New

Economic Impact/SROI

Click here to see research on the economic benefits of civiil legal aid and its social return on investment (SROI).

Measuring Justice: Difficult Questions

"The research imperative of refining ways to measure justice is important and necessary. Our work as lawyers improves the more we know about our effectiveness and the more our choices are evidence based. Nevertheless, quantifying the work of a lawyer is not easy.
  • "How do we ensure that any measure of justice captures outcomes for both trial-based advocacy and non-trial-based advocacy on behalf of clients, including negotiated outcomes?
  • "How do we quantify the role lawyers play in listening to our clients, explaining the systems in which they operate, and supporting them through often very difficult times in their lives?
  • "How do we ensure that any measure of justice includes a client’s sense of the process as well as the outcome?
  • "How do we make sure that what we measure does not suggest the limits of what is possible or desired?"
--Jane H. Aiken & Stephen Wizner

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