Clients of seven legal hotlines located in Illinois, Florida, Virginia, Michigan, Maryland and Connecticut, were surveyed to determine if providing telephone legal advice helped with consumer and public benefits cases, and whether hotlines need more technical support.
Technology
The Hotline Outcomes Assessment Study, Phase III (2002)
The study generated representative samples of callers at five legal services hotlines in AR, CA, IL, MI and WA, conducted phone interviews with 2,034 callers three to six months later and involved experienced lawyers in the evaluation. This is a follow-on to an earlier study.
Hotline Outcomes Assessment Study – Phase I (1999)
Phase I of the Hotline Outcomes Assessment Study involved detailed qualitative interviews with managers and directors of 44 legal hotlines and an analysis of caseload patterns for 16 programs that appear to have relatively stable pre- and post-hotline environments.
Report on the Programs to Assist Self Represented Litigants of the State of Maryland
This report analyzes five programs that assist pro se litigants in Maryland. It finds that the programs are cost effective and efficient at serving self-represented litigants.
Georgia Senior Legal Hotline Outcomes Study
A total of 174 telephone surveys revealed that the Hotline’s self-help materials and advice can be used by seniors to achieve favorable outcomes in certain types of cases.
Report of the Summit on the Use of Technology to Expand Access to Justice
The 51 attendees at the technology summit issued developed a strategy to implement the the use of technology to help with: document assembly for self-represented litigants; better “triage”—that is, identification of the most appropriate form of service for clients in light of the totality of their circumstances; mobile technologies; remote service delivery; expert systems and checklists; and unbundled services.
New York State Courts Access to Justice Program: 2011 Report
In this report, the New York State Courts Access to Justice Program describes the court programs and initiatives; technology, social media, and publications; how they address the access to justice needs of a diverse population; and community outreach.
Final Report on the Assessment of Telephone-Based Legal Assistance Provided by Pennsylvania Legal Aid Programs Funded Under the Access to Justice Act
This report presents the principal findings and conclusions from a comprehensive evaluation of telephone-based legal assistance being provided by Pennsylvania legal aid programs.
Legal Aid Research 