Legal Hotlines Client Outcome Study 2006

Clients of seven legal hotlines located in Illinois, Florida, Virginia, Michigan, Maryland and Connecticut, were surveyed to determine if providing telephone legal advice helped with consumer and public benefits cases, and whether hotlines need more technical support.

Report of the Summit on the Use of Technology to Expand Access to Justice

The 51 attendees at the technology summit issued developed a strategy to implement the the use of technology to help with: document assembly for self-represented litigants; better “triage”—that is, identification of the most appropriate form of service for clients in light of the totality of their circumstances; mobile technologies; remote service delivery; expert systems and checklists; and unbundled services.